Privacy Policy

1. Business Information

RESTORE BASE (operated by SAKAIDA Co., Ltd.)
Address: Honmoku Daiichi Bldg. 2F, 2-325 Honmoku-cho, Naka-ku, Yokohama, Kanagawa 231-0806, Japan
Representative: Yukihiro Sakaida, Representative Director

2. Scope

This policy applies to all personal information we obtain through our website, mobile app and use of our facility.

3. Personal Information We Collect

• Name, address, phone number, email address, date of birth, gender
• Credit card information (tokenized and stored by our payment processors, hacomono and Stripe)
• Entry and exit logs, security camera footage
• Booking, usage and payment history
• Images of identity documents (such as a driver's license)
• Technical information such as cookies, device identifiers and IP addresses

4. Purposes of Use

• Membership registration and identity verification
• Billing, payment processing and contract management
• Providing facility services and safety management (entry/exit and security)
• Responding to inquiries and issues
• Service improvement and marketing (such as campaign notices)
• Exercising rights or fulfilling obligations under laws and terms

5. Provision to Third Parties

We do not provide personal information to third parties without your consent, except in the following cases.

• When required by law
• When urgently necessary to protect a person's life, body or property
• When especially necessary to improve public health or promote the sound growth of children
• When cooperating with a government body and obtaining consent would hinder its work

6. Outsourcing

We may outsource payment processing and member management (hacomono, Stripe), email delivery and similar services. We conclude personal information protection agreements with these providers and supervise them appropriately.

7. Security Measures

To prevent leakage, loss or damage, we take measures such as access control and TLS-encrypted communication.

8. Handling of Credit Card Information

We do not store credit card numbers or other payment information. A PCI DSS-compliant payment processor tokenizes and processes them securely.

9. Use of Cookies

This site may use cookies to analyze usage and measure advertising effectiveness. You can refuse collection by disabling cookies in your browser settings, but some features may then be unavailable.

This site uses Google Analytics for access analysis and Meta (Facebook / Instagram) measurement tags to measure advertising effectiveness. These collect usage data using cookies and similar technologies, but do not include information that identifies you personally.

10. Personal Information of Minors

If you are under 18, please provide personal information only with the consent of a parent or guardian. If we find that information was obtained without such consent, we will promptly delete it or take other appropriate action.

11. Requests for Disclosure, Correction or Deletion

You may request disclosure, correction, suspension of use or deletion of your personal information held by us. Account deletion is carried out by an administrator together with the membership cancellation procedure. Because the security card must be returned, this is done in person at the gym. For details, please contact us below.

12. Contact

restorebase44@gmail.com

13. Changes to This Policy

We may change this policy in response to changes in law or service improvements. Important changes will be announced on this site.